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Help Desk Analyst I
Job
Robert Half
Long Beach, CA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support.
Responsibilities:
- Respond to service desk requests and provide timely assistance for hardware, software, and user access issues.
- Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations.
- Support account administration tasks in Active Directory, including password resets and user access updates.
- Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system.
- Escalate more complex issues to appropriate technical teams while ensuring users receive status updates.
- Assist with workstation setup, software support, and general desktop troubleshooting for end users.
- Monitor assigned support tickets to ensure service levels are met and issues are closed accurately.
- Contribute to a positive support experience by communicating clearly and guiding users through solutions.