IT Support Technician

IT Support Technician Long Beach, CA Job Details $26 an hour 1 hour ago Qualifications Jira Project management tools ITIL Foundation Employee onboarding Knowledge management Computer science Network troubleshooting ITIL Certification Microsoft Outlook Computer Science SCCM Phone communication Associate's degree in computer science Technical documentation iOS Windows Software installation Android Information security High school diploma or GED Associate's degree in information technology Zendesk Computer hardware CompTIA Network+ Hardware support Azure AD Customer support ticket management Mobile device management Organizational skills Microsoft Teams SharePoint Classroom experience IT IP networking LMS Cross-functional collaboration Onboarding process management Associate's degree Escalation handling Leadership Communication skills CompTIA A+ Stakeholder relationship building Entry level Intune Active Directory management Stakeholder management

Information Technology Full Job Description FLSA:

Non-Exempt Position Title:

IT Support Technician Reports to:

IT Operations Manager Supervisory Responsibilities:

None Effective Date:

TBD Job Summary We are seeking a motivated and customer-focused Entry-Level Help Desk Technician to join our IT team. This role provides first-level technical support to end users in a corporate environment, primarily supporting Microsoft 365 applications, Windows devices, mobile devices, and network connectivity. The ideal candidate will have strong problem‑solving skills, excellent communication abilities, and an eagerness to learn. Key Responsibilities Provide first-level support for hardware, software, and network issues via phone, email, and ticketing system Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, SharePoint, OneDrive, and Teams integrations Assist with user account management in Microsoft 365 (account creation, password resets, permissions) Support Windows 10/11 workstations, including software installation, updates, and configuration Support mobile devices (iOS and Android), including MDM enrollment, configuration, and troubleshooting Escalate complex technical issues to higher-level IT staff while maintaining accurate documentation Track and manage support requests in the IT ticketing system Maintain IT documentation, knowledge base articles, and standard operating procedures Assist with IT onboarding and offboarding processes Support basic networking issues, including connectivity troubleshooting, Wi‑Fi, and VPN setup Contribute to IT projects as assigned Minimum Qualifications High school diploma or equivalent; associate's degree in information technology, Computer Science, or a related field preferred Basic understanding of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) Familiarity with Windows operating systems (Windows 10/11) Basic networking knowledge (LAN/WAN, TCP/IP, Wi‑Fi, VPN) Strong problem-solving and troubleshooting skills Excellent verbal and written communication skills Customer service-oriented mindset with the ability to manage multiple requests Ability to work independently and in a team environment Willingness to learn new technologies and IT processes Experience with ticketing systems (e.g., Fresh service, Jira, Zendesk) is a plus Basic understanding of IT security principles and corporate policies preferred Ability to work on foot for extended periods and lift up to 50 pounds Preferred Qualifications Certifications such as Microsoft 365 Fundamentals (MS‑900), CompTIA A+, CompTIA Network+, or ITIL Foundation Experience with mobile device management (MDM) solutions supporting iOS and Android Exposure to Cisco networking devices or core network fundamentals Experience with Active Directory and Azure AD administration Familiarity with endpoint management solutions (e.g., Microsoft Intune, SCCM) Knowledge of IT service management best practices and SLA‑driven support Skills and Abilities Strong project planning, organization, and execution skills with attention to detail Ability to manage multiple initiatives and priorities simultaneously Effective written and verbal communication skills across field teams and leadership Ability to translate complex operational requirements into clear training and enablement solutions Strong stakeholder management and cross‑functional collaboration skills Adaptability to evolving enterprise priorities and field conditions Analytical and problem‑solving skills focused on execution and adoption Equipment Operated Computer, tablet, and standard office software Project management and tracking tools Learning management systems (LMS) and document repositories Audio/visual equipment for training and presentations, as applicable Physical Requirements & Work Environment Ability to travel to branch locations, training sites, and job locations as required Ability to work in office, classroom, and field environments This job description is not intended to be all-inclusive. Employees may perform additional duties as assigned by management. Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as business needs arise. This job description does not constitute a written or implied contract of employment.