Job Description
Desktop Support Technician at Russell Tobin Desktop Support Technician at Russell Tobin in Los Altos, California Posted in about 22 hours ago.
Type:
full-time Job Description:
Our client, a global fintech and technology company, is seeking a Desktop Support Technician. Apply today for consideration! Job Title:
Desktop Support Technician Location:
Mountain View, CA (Onsite 5 Days/Week) Duration:
18 Months (06/29/2026 - 12/20/2027) Pay Range:
$33-38/hr. on W2 Job Description:
Provide hands-on desktop support within a fast-paced corporate environment, assisting employees with hardware, software, mobile device, and connectivity issues. This role is responsible for supporting both Mac and Windows environments while delivering a high level of customer service through in-person, remote, and ticket-based support channels. The ideal candidate will have strong macOS troubleshooting experience, desktop support expertise, and the ability to resolve technical issues efficiently while supporting a large employee population. Job Functions:
Troubleshoot and resolve hardware, software, operating system, networking, and connectivity issues for Mac and Windows devices. Provide support for desktops, laptops, mobile devices, printers, email systems, collaboration tools, and enterprise applications. Build, image, configure, deploy, upgrade, and maintain workstation hardware and software. Support employee onboarding, offboarding, workstation relocations, loaner equipment programs, and asset inventory management. Provide support for iOS and Android mobile devices, including enrollment, configuration, and troubleshooting. Manage, prioritize, document, and resolve incidents through ticketing systems while ensuring timely follow-up and resolution. Support Active Directory, Exchange/Outlook, Office 365, Wi-Fi connectivity, remote access solutions, and endpoint management platforms. Assist with software deployments, operating system upgrades, security updates, and endpoint compliance initiatives. Maintain technical documentation, knowledge base articles, and support procedures. Collaborate with internal IT teams to escalate and resolve complex technical issues. Deliver exceptional customer service through walk-up support, remote support, and face-to-face interactions. Skills/Abilities:
Strong macOS and Windows troubleshooting experience. Experience with endpoint management tools such as Intune, UEM, Workspace ONE, or similar platforms. Knowledge of Active Directory, Exchange, Office 365, networking, and Wi-Fi support. Experience supporting Slack, Google Workspace, and other collaboration platforms. Familiarity with ServiceNow or similar ticketing systems. Strong customer service, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Experience supporting mobile devices including iPhone and Android. Experience:
3-5 years of Desktop Support, Service Desk, or End User Support experience. Experience supporting both Mac and PC environments. Associate degree in Information Technology, Computer Science, or equivalent work experience preferred. Industry certifications such as CompTIA, ACMT, CCT, or ITIL are a plus. Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Applicant Privacy Disclosure We collect personal information from applicants during the recruiting, pre-offer, and offer process. During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information: Identifiers , such as name, address, and email address. Professional and Employment-Related Information , such as resume, work history, education, and qualifications. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process. Sensitive Personal Information , where legally permitted and necessary, such as Social Security number and date of birth. Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations. Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com Equal Employment Opportunity [Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment [Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
