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Desktop Support Analyst
Job
Robert Half
Los Angeles, CA (In Person)
Full-Time
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Job Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Los Angeles, California. This Long-term Contract position focuses on maintaining reliable desktop, mobile, and audio-visual technology while delivering responsive service across a dynamic business environment. The ideal candidate will bring broad experience with hardware, device configuration, user account support, and enterprise technologies to help keep daily operations running smoothly.
Responsibilities:
- Deliver onsite and remote support for desktops, laptops, mobile devices, and peripheral equipment, resolving technical issues in a timely manner.
- Set up, configure, and maintain Windows, Android, and Apple devices to meet user and business requirements.
- Troubleshoot hardware, software, network connectivity, and Citrix-related access issues to minimize downtime.
- Manage user accounts, permissions, and basic support activities within Active Directory and related enterprise tools.
- Install, upgrade, and support Dell hardware and other end-user computing equipment across the organization.
- Coordinate backup-related support tasks and assist with configuration management practices to maintain system consistency.
- Provide technical assistance for audio-visual equipment used in meeting rooms, presentations, and collaborative workspaces.
- Work with Cisco-based environments to help diagnose connectivity issues and support reliable end-user access to network resources.