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Digital Support Specialist
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Animal Defenders International
Los Angeles, CA (In Person)
Full-Time
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Job Description
Scope and responsibilities: Works in liaison with ADI's external IT contractors Responsible for supporting ADI's technology infrastructure worldwide; maintenance, improvement of operational systems and applications; budgeting; advise on technology developments relevant to ADI's needs General IT support: serve as the point person for immediate technology support, including software and hardware issues, mainly MS, some Apple support IT support to configure and maintain devices; set up technology access for new staff; departing staff closures Organize staff training, produce reference guides and notes Maintain technology inventory and system updates Network and systems management: user policies, audits, troubleshooting strategies, as advised by external IT contractors. Advising senior leadership on developments in digital communications technology Liaise with external IT support to maintain SharePoint and ADI server Qualifications / Required skills Educated to degree level; information technology, computer science, network administration, or a related field preferred; equivalent experience accepted. Minimum 2 years' experience in IT support or systems administration. Experience with Mac and PC environments. Strong knowledge of hardware troubleshooting (computers, printers, networks). Good knowledge of wide range of applications Able to assist users of both Apple and MS products: MacBook, iOS, Windows operating systems, Microsoft Office (Word, Outlook, etc.), Firefox, Adobe, SharePoint, Google Docs, Photoshop, Canva, WordPress, Zoom, Microsoft Teams, etc. Comfortable learning new systems and supporting operational workflows; providing guidance and training notes for users. Experience working with external IT support for network management, servers, SharePoint. Plant-based lifestyle preferred.