Field Support Analyst

Title:

Field Support Analyst Duration:

12 months

Hours:

M-F 8am - 5pm

Location:

Los Angeles, CA - Onsite Why is this role open? (Coverage, looking for perm, etc.) Backfilling open role

Overview of Work Environment/Client Nuances:

End-user of client services is a big part of the role

Team Overview:

Candidate will be working as part of a team Resource's typical working day: Candidate will be supporting users within the office building they are working in Work comes in through a ticketing system General desk top support Hardware/software support Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management

Incident Request Management Licenses/Certifications:

A+ certification is not required but a big plus

Must Have Skills:

• Good technical skills, good customer service Nice to have skills:
• Large company work > 10,000 end-users
• Commercial Real Estate, Banking or Law firm support work
• Experience with Apple iOS
• Adobe Acrobat Nice to have skills: Microsoft Office 365 experience Outlook troubleshooting Adobe creative cloud suite experience Mac experience

Soft Skills:

Excellent customer service skills Good in high pressure environment

Years of Experience:

5+ years Education Bachelor's degree preferred, if no degree, they will need 3 years extra experience Software skills:

MS Intune, Ticketing Systems, MS Office Suite Interview Process:

1st round Technical Interview 2nd round Cultural Interview with hiring manager 3rd round onsite Interview with office leader