Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts.

Responsibilities:

• Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support.
• Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders.
• Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need.
• Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed.
• Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities.
• Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users.
• Provide on-site technical coverage for staff working in two buildings located across from one another.
• Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users.
• Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID.
• Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.