Help Desk Analyst

• For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.

Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193

• We are looking for a Help Desk/Desktop Support Analyst to join our team on a short-term contract basis in Chatsworth, California.

In this role, you will provide reliable technical assistance and exceptional customer service to ensure smooth operations within a detail-oriented manufacturing environment. This position is ideal for someone with hands-on experience in IT support who thrives in a fast-paced, collaborative setting.

Responsibilities:

• Provide Level 2 technical support for PCs, printers, and software in a Windows-based environment.
• Handle onboarding and offboarding processes for end users, ensuring seamless transitions.
• Troubleshoot network connectivity issues, including Wi-Fi and Cisco switches.
• Perform Active Directory tasks, focusing on user account management.
• Respond to and resolve service desk tickets in a timely and efficient manner.
• Deliver personalized, high-quality customer service to approximately 200 employees.
• Stay open to training opportunities and constructive feedback to improve performance.
• Collaborate with team members to maintain IT systems and address technical challenges.