Helpdesk Technician

• For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.

Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193

• We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California.

In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.

Responsibilities:

• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.
• Manage the onboarding and offboarding process, including account provisioning and user setup.
• Configure and deploy PCs, workstations, and peripheral devices for end users.
• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.
• Maintain and manage Azure environments, ensuring optimal performance and security.
• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.
• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.
• Document processes and solutions thoroughly to ensure consistency and quality.
• Collaborate with team members to provide excellent service and proactive support.
• Communicate effectively with end users and stakeholders to address technical concerns.