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IT Desktop Support Analyst
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Premiere Digital Services
Los Angeles, CA (In Person)
$62,400 Salary, Full-Time
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Job Description
IT Desktop Support Analyst Premiere Digital Services - 2.7 Los Angeles, CA Job Details Full-time $30 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Network troubleshooting IT user and group management NFS Distributed file systems Procedural guides Windows Help files Desktop (troubleshooting support) Avid Media Composer macOS administration macOS IP networking Online help documentation Developing technical user guides Intune Avid Full Job Description About the Company Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription videos, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers, and more, we work to revolutionize media delivery at the forefront of the entertainment technology and software services. About the Role We are looking for IT Desktop Support Analyst to join the Information Technology group. This role will be primarily focused on supporting the end user systems of Premiere Digital. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver. This role is based In Office Monday through Friday. As an IT Desktop Support Analyst at Premiere Digital Services, you will own and support the technical needs of Employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be highly technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others' views. IT Desktop Support Technician responsibilities include: Respond quickly to support requests from our users and clients Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to reach a resolution Proactively monitor and maintain systems to insure high availability and performance Take corrective action as needed to keep content and processes flowing Providing 1st tier support for employees, clients and other team members Working with international technical teams and 3rd parties to complete projects and satisfy business needs Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions Mandatory Qualifications we're looking for: Bachelor's degree and/or a minimum of 3-4 years experience in a Desktop Support Technician role or equivalent. In-depth knowledge of Windows / Mac operating systems in a networked enterprise environment Experience troubleshooting desktop level hardware and software issues Documentation skills to include creating procedures, user guides, and detailed reports Experience with implementing, deploying, and supporting desktop infrastructure Self-starter, independent worker and team player Good written and verbal communication skills Knowledge of basic networking fundamentals, including: