IT Helpdesk Support Specialist

IT Helpdesk Support Specialist Stockdale Capital Partners - 1.0 Los Angeles, CA Job Details Full-time $70,000 - $72,000 a year 13 hours ago Qualifications Desktop computer repair Employee onboarding ConnectWise Knowledge management Zoom Hardware maintenance Vendor coordination Process improvement Vulnerability Remediation Mid-level Windows User training (technical support) VoIP Patch management Video conferencing software Productivity software support Computer hardware Task prioritization Desktop (troubleshooting support) Software asset management Networking hardware installation Azure AD Customer support ticket management Desktop applications Vendor relationship management Collaborative technology platforms Microsoft Teams Customer service knowledge base Hardware management Telephone systems

Full Job Description About Us:

Stockdale Capital Partners is a vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.

Responsibilities:

Provide IT helpdesk support to company employees. Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Assist users with remote support for technical issues. Monitor and respond to tickets within the company's IT ticketing system. Maintain IDF rooms and IT equipment in clean condition. Provide technical guidance to end-users on IT tools, systems, and processes. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. Help write and maintain IT knowledgebase documentation. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Monitor and manage company vendors and IT services Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices. Travel to other office locations including out of state when requested.

Preferred Experience and Skills:

Proven experience in providing technical support in an IT environment. Proficiency with Office 365 applications. Strong knowledge of Windows 10/11 operating systems. Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred. Capable of troubleshooting and replacing computer hardware. Experience with video conferencing tools (MS Teams and Zoom). Familiarity with VOIP systems (Zoom phones) Patching and mounting network equipment on racks. Familiarity with Microsoft Entra/Intune Some knowledge of Audio/Visual systems and security cameras.

Key Attributes:

Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and priorities effectively. Excellent communication and interpersonal skills. A proactive and customer-focused approach to IT support. Ability to lift equipment and boxes as needed. Must have own reliable transportation. Why Join Us? Competitive salary based on experience. Opportunity to work in a collaborative environment. Gain experience with diverse IT systems and tools. Be part of a team dedicated to delivering high-quality IT services.