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Jr. Application Support Engineer - INTL (LATAM)
Job
Insight Global
Los Angeles, CA (In Person)
Full-Time
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Job Description
Job Description Provides first-line operational support for a media engineering environment, focusing on ticket triage, basic troubleshooting, and support workflow efficiency during off-hours coverage Key responsibilities Monitor and triage incoming support tickets, ensuring proper categorization, prioritization, and routing Perform initial troubleshooting and validation before escalation to L1/L2 engineering teams Identify and filter issues that should be handled by upstream teams, ensuring clean handoffs and reduced noise Follow established runbooks and support procedures to resolve routine issues Maintain accurate ticket documentation, updates, and status tracking Communicate effectively with distributed teams to ensure continuity of support across regions (follow-the-sun model) Assist with basic system checks, log reviews, and health monitoring Support operational efficiency by identifying recurring issues and flagging trends We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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