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POS Help Desk Specialist
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Insight Global
Los Angeles, CA (In Person)
$54,080 Salary, Full-Time
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Job Description
POS Help Desk Specialist at Insight Global POS Help Desk Specialist at Insight Global in Los Angeles, California Posted in 1 day ago.
Type:
full-timeJob Description:
JOB DESCRIPTION
The POS Help Desk Specialist reports to the IT Tech Supervisor and is responsible for delivering technical support for point-of-sale (POS) systems and store technology. This role ensures seamless store operations by troubleshooting hardware and software issues while providing excellent customer service. 7 month Contract with potential extensionsKey Responsibilities:
Provide support for POS systems, Windows PCs, and store technology Troubleshoot hardware and software issues (registers, scales, touchscreens, peripherals) Manage and track incidents using ServiceNow Support POS platforms such as NCR ENCOR, Aloha, and Hobart Assist with computer setup, imaging, and deployment for store environments Diagnose and resolve connectivity, Microsoft 365, and Windows-related issues Handle high-volume support requests via phone, Teams, and ticketing systems Support new store openings and ongoing store operations Coordinate with external vendors for escalations and hardware replacements Perform maintenance tasks such as touchscreen calibration and scale troubleshooting Maintain clear communication with internal teams and store personnel to ensure timely resolutionREQUIRED SKILLS AND EXPERIENCE
- Previous experience in a POS or IT Help Desk support role
- Hands-on experience with ServiceNow for ticket management
- Familiarity with NCR hardware or similar POS systems
- Strong troubleshooting skills across Windows PCs and POS environments
- Experience supporting hardware such as scales, registers, and touchscreens
- Background in retail, grocery, or restaurant environments
- Bilingual in Spanish and English
- Ability to manage a high volume of support requests (calls, tickets, Teams) Strong communication skills and customer service mindset