Service Desk Analyst

We are seeking a Service Desk Analyst to provide technical support to end users in a fast-paced, high-volume environment. This position is ideal for individuals with help desk or IT support experience who enjoy troubleshooting, resolving issues, and delivering excellent customer service. Key Responsibilities Provide technical support via phone and email to end users Troubleshoot issues related to: Hardware Software System access General IT inquiries Handle a high volume of incoming support requests Document, track, and update tickets in internal systems Escalate complex technical issues when necessary Maintain accurate and detailed documentation of all interactions Deliver strong customer service while resolving technical issues Follow established workflows and SLA expectations Top Skills — Must Haves Help Desk / IT Support Experience Customer Service Phone Support Basic Troubleshooting Skills Ticketing System Experience Strong Communication Skills Nice-To-Have Skills Experience with: Active Directory Password resets / account unlocks Microsoft Office / Office 365 Previous call center IT support experience CompTIA A+ or similar certifications (preferred) Work Environment 📍 Onsite - West Hills, CA (91304) Fast-paced, high-volume service desk environment Heavy emphasis on phone-based support Team-oriented IT support setting What You Bring Strong problem-solving and troubleshooting skills Ability to handle high call volume while maintaining accuracy Excellent communication and customer service skills Attention to detail in ticket documentation Dependability and ability to follow structured processes Why This Role Matters As a Service Desk Analyst, you are the first line of support for end users , ensuring technical issues are resolved quickly and efficiently. You help maintain business continuity You improve user productivity and experience You play a key role in IT operations and support delivery Additional Details 💵

Pay:

$25/hour 🕒 Full-time | Contract (~560 hours) 🚗 Onsite role - reliable transportation required Job Type & Location This is a Contract position based out of Canoga Park, CA 91304. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Canoga Park,CA 91304.

Application Deadline This position is anticipated to close on Jun 5, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.