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Technical Customer Support Specialists
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Paybotx LLC
Los Angeles, CA (In Person)
$46,800 Salary, Full-Time
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Job Description
Technical Customer Support Specialist Merchant Services | Full-Time | Starting Range $21-$24/hour | Studio City We're hiring a Technical Customer Support Specialist to join our growing fintech team. This role is ideal for someone who enjoys problem-solving, working with technology, and helping small businesses succeed—all in a stable, long-term environment. This is not a short-term gig. We invest in people who want to build a career. Responsibilities Provide technical support via phone, email, and remote tools Assist merchants with device setup, software, and account configuration Troubleshoot issues across Windows and macOS environments Support basic network and connectivity issues (TCP/IP, VPN, gateways) Accurately manage account data, billing adjustments, and CRM documentation Track and resolve issues using ticketing/help desk systems Communicate technical solutions clearly to non-technical users Collaborate with internal teams, agents, and partners Qualifications Experience in customer support, technical support, help desk, or IT-related roles Strong communication and problem-solving skills Comfortable working with computers, CRMs, spreadsheets, and email Detail-oriented and organized Able to thrive in a fast-paced environment Fintech, payments, or POS experience is a plus but not required Certifications (CompTIA A+, Network+, etc.) are a plus, not required Why Join Us Competitive pay ($21-$24/hour starting range) Paid training and ongoing mentorship Stable, long-term role with low turnover Clear opportunities for growth within a fast-growing company Supportive, team-oriented culture