Help Desk Technician

Position:

Helpdesk Technician ( MSP Position)

NOTE:

Must be willing to work onsite / PLEASE do NOT apply if not willing to commute to Los Gatos.

Location:

Los Gatos, CA Schedule:

Monday - Wednesday 8:30 am - 3:00 pm + As needed throughout the week

Job Responsibilities:

Must have Mac, and iPhone troubleshooting knowledge. Candidates will provide Face-to-Face support and "Tier 1" support, triage, etc. and escalate as necessary. Working with end users to solve IT problems. Must know how to wipe MAC books. End-user hardware and software troubleshooting Okta Verify, Duo, VPN troubleshooting Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf Monitor and accessory deployment/collection Imaging/Provisioning Laptops/Workstations. Onboarding and Offboarding employees Laptop & mobile device deployments Upgrading broken devices or any damaged devices Workstation Sweeps - Resetting monitors on a weekly basis Ensure workstation monitors are functioning along with peripherals Maintain Storage room assets and counts Interfacing with users to troubleshoot software issues Printer management and preventative maintenance Qualifications /

Experience :

Experience working at Genius Bar or similar perffered. Inventory Systems Ticketing Systems Must have MacOS experience in a professional environment Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)

Pay:

$37.00 - $40.00 per hour

Benefits:

Employee discount Referral program

Experience:

mac

OS:

3 years (Required)

Windows:

3 years (Required) Ability to

Commute:

Los Gatos, CA 95032 (Required)

Work Location:

In person