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End User Support
Job
Insight Global
Menlo Park, CA (In Person)
Full-Time
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Job Description
Job Description Insight Global is seeking an End User Support professional to join the team with one of our leading global investment firms located in Menlo Park, California. This person will provide white‑glove technical support for a 100-200 user office in Menlo Park, while also supporting additional locations via phone-based tickets.
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Responsibilities:
Provide Level 1-3 end user support for Windows-based environments Troubleshoot desktop/laptop hardware, Windows OS, applications, networking, and peripherals Serve as one of the primary onsite support resources for the Menlo Park office Handle inbound tickets and phone support for users across other global offices Partner closely with infrastructure, security, and application teams to resolve complex issues Deliver high-touch support to investment professionals in a fast-paced environment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review