Tier 2 IT Support

Tier 2 IT Support Monterey, CA Job Details Full-time $65,000 - $73,000 a year 5 days ago Benefits Health savings account Disability insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Referral program Qualifications Microsoft Windows Server Network troubleshooting SCCM Customer service iOS Microsoft SQL Server Filing CompTIA CySA+ Secret Clearance Microsoft Exchange Mid-level Windows SQL Associate's degree in information technology Computer hardware CompTIA Network+ Hardware support SharePoint mac

OS IT IAT IAT

Level I Associate's degree CompTIA Security+ IAT Level II 2 years SSCP CompTIA A+

Information Technology Full Job Description Job Title:

Tier 2 IT Support Location(s):

Monterey, CA Hours:

Regular Full-Time Salary Range:

$65k/yr - $73k/yr Clearance Requirements This position requires a current and active Secret Clearance at the time of application.

What you will be doing:

The person in this position provides telephone, or office support services. The duties will include all Tier 1 and 2 duties, advanced OS support, intermediate account support, advanced software support, intermediate hardware support, deploying Mac, Windows and iOS images to devices.

Position Requirements Minimum Requirements:

Experience:

Knowledge of current Microsoft desktop and server operating systems. Knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications. Knowledge of computer and server hardware. Familiarity with network troubleshooting. Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro. Professional customer service skill Must be resourceful and able to take initiative in a dynamic environment. Ability to troubleshoot technical problems effectively and efficiently.

Education :

Associate's degree (AA/AS) in Information Technology or related field OR 2-year technical diploma OR 2+ years of directly relevant hands-on IT support experience. Bachelor's preferred, not required.

Certifications :

IAT Level I (A+ CE or Network+ CE) — required. IAT Level II (Security+, CySA+, or SSCP) — preferred for shift leads/escalation or when privileged admin access is assigned. Vendor OS cert (Windows or Apple) preferred for imaging/break-fix. Physical Demands This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required. Why JASINT ? At JASINT, we proudly boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that's why we are seeking you! We understand and respect the dedication and sacrifice required to serve our nation's greatest efforts, and our commitment, in turn, is to Support You! JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays. •JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! •JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.