Desktop Support Technician II

Our client, a Global Tech company, is seeking a Desktop Support Technician II. Apply today for consideration!

Job Title:

Desktop Support Technician II Location:

Mountain View CA Duration:

18+ Months with possibility of extension Pay range: $40 to $42 per hour (DOE)

Job Description:

Ability to troubleshoot software, hardware and connectivity issues remotely Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity with encryption and security tools and triaging within this environment Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies

Qualifications:

3-5 years of Service Desk and Desktop Support experience for both PC and Mac required Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11 Previous experience with Microsoft Office is preferred Working knowledge of collaboration tools such as Slack, Google Suite Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc) experience Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for

San Francisco Candidates :

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #LI-RS3 #RTA #RTA-ZR