Desktop Support Analyst

Desktop Support Analyst Robert Half - 3.9 Oakland, CA Job Details Temporary | Contract $30 - $35 an hour 18 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Record keeping Equipment troubleshooting Mid-level Windows Computer hardware Hardware support Mobile device management Escalation handling 2 years Active Directory management Full Job Description We are looking for a Desktop Support Analyst to join our team in Oakland, California on a Contract basis. This position will focus on preparing Chromebook carts for use, organizing device setup activities, and supporting end users with basic technical needs as the school year begins. The ideal candidate brings hands-on desktop support knowledge, can follow established procedures, and is comfortable assisting with hardware, software, and classroom technology issues.

Responsibilities:

Prepare, configure, and organize Chromebook carts so devices are ready for deployment and daily use. Register Chromebooks and related equipment within the organization's device management environment while maintaining accurate records. Provide frontline technical assistance for basic desktop, hardware, and end-user issues in a school setting. Troubleshoot audiovisual and classroom technology problems to minimize disruptions during instruction. Assist with workstation setup, device imaging, and general desktop support tasks as assigned. Support user account and access-related needs through Active Directory and other standard support tools. Document completed work, track reported issues, and escalate more complex problems when needed. At least 2 years of experience in desktop support, help desk, or a related IT support role. Hands-on familiarity with PC workstations, desktop hardware, and Windows 10 environments. Experience supporting or configuring Chromebooks in an end-user environment. Working knowledge of Active Directory for basic user and device support tasks. Exposure to desktop imaging processes and standard device deployment practices. Familiarity with MDM technologies used to enroll, manage, or track endpoint devices. Ability to follow instructions, manage routine technical tasks, and communicate clearly with users. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .