Helpdesk Engineer

Between $17.00 and $21.00 Per Hour DOE (Depends on Experience) Helpdesk Engineer Zeta Sky

Occupation:

Computer User Support Specialists

Location:

Ontario, CA - 91764 Positions available: 2 Job #: 19845448

Source:

CalJOBS

Posted:

03/25/2026

Updated:

03/26/2026

Expires:

05/24/2026

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Job Description Help for Job Description. Opens a new window. Looking to join a fast-growing company in the IT & Cybersecurity space? If you've got a positive attitude, like working in a winning team environment and want to make an impact how technology helps businesses thrive this may be the position for you... About us Zeta Sky delivers IT Management and Cybersecurity services to small and medium businesses. We thrive on delivering not only reliable and secure IT solutions, but also a great service experience that builds lasting relationships. Job Description The Helpdesk Technician Level I is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Basic Functions:

IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Support of disaster recovery solutions. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. System documentation maintenance and review in SharePoint/Any related systems • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

Focused on customer service and client satisfaction. Fast turnaround of customer requests. Ability to work in a team and communicate effectively. Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests that require engineer level 2 support. Responsible for entering time and expenses in PSA (Professional Services Automation System) as they occur. Understand processes in PSA by completing assigned training materials and blueprints on the PSA University. Enter all work as service tickets in PSA. Knowledge, Skills, and/or

Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions. Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems.

Interpersonal skills:

such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly.

Technical awareness:

ability to match resources to technical issues appropriately. Service awareness of all organization's key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in computer science or a related field. Any IT certification (Comptia, Microsoft, Cisco, etc. . .) At least 2 years of IT support experience.

Benefits:

Competitive salary based on experience and qualifications. Health , Dental, Vision, benefits included. 401K with company matching Full on the job training & support. Fun working environment and culture. Great opportunity for advancement. $17-$21/hour

DOE Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Education:

Experience:

Active Directory:

1 year (Preferred)

IT Helpdesk:

2 years (Preferred)

Work Location:

In person