Desktop Support Technician

Required Skills & Experience 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role 4+ years supporting a Windows enterprise environment 4+ years using an enterprise ticketing system Enterprise experience (large-scale user/device support environments) Active Directory experience (user account support, login troubleshooting) Flu shot compliance and willingness to wear a mask during flu season (as required) Ability to meet physical demands outlined below Nice to Have Skills & Experience Prior hospital / healthcare IT support experience ServiceNow experience

Certifications:

A+, Network+, Security+, CCNA Strong written and verbal communication skills; customer-service mindset Job Description The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths.

KEY RESPONSIBILITIES

Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues) Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems Assist users with mobile device management (MDM) / phone re-enrollment as required by migration Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals) Document work clearly in the ticketing system; follow triage workflows and escalation procedures Coordinate with internal teams for complex issues and ensure ownership through resolution Maintain professionalism and situational awareness while supporting clinical workflows

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

Light to moderate energy level Lift/carry 25-35 lbs Push/pull 50-100 lbs (e.g., IT carts, equipment, similar physical demands) Frequent keyboard / repetitive motion; continuous talking/hearing during support interactions Occasional bending, climbing, reaching, walking, standing, squatting/kneeling/crawling Lifting requirements: occasional 11-25 lbs (floor-to-waist and waist-and-above)

MULTIPLE DAYS

Monday-Friday (limited availability) Saturday-Wednesday Thursday-Monday

MULTIPLE SHIFTS

Day

• 6:30am-3pm PST Swing
• 2:30pm-11pm PST Night
• 10:30pm-7am

PST PAY:

$25/hr Start ASAP

• Sept 1st with potential for extension (supporting the domain migration)
• Will start remote for 1-2 weeks, M-F 8am-5pm with personal equipment before starting on-site

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ONBOARDING REQUIREMENTS

Drug test TB Blood test Hepatitis B titer, 3 dose vaccine series, or declination MMR titer or 2 dose vaccine series Varicella titer or 2 dose vaccine series Tdap 7 year criminal background check

Job Type:

Contract Pay:

$25.00 per hour Ability to

Commute:

Orange, CA 92867 (Required) Ability to

Relocate:

Orange, CA 92867: Relocate before starting work (Required)

Work Location:

In person