Job Description
ERP Technical Support at Amtec Staffing ERP Technical Support at Amtec Staffing in Orange, California Posted in about 22 hours ago.
Type:
full-time Job Description:
Essential Functions:
IT Support & Infrastructure Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and network-connected equipment. Install, configure, maintain, and troubleshoot Windows workstations and related hardware. Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365 environments. Monitor and maintain network infrastructure, including switches, wireless access points, VPN connections, and internet connectivity. Perform software installations, updates, and patch management. Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance. Assist with backup and disaster recovery processes. Document IT procedures, configurations, and troubleshooting guides. Epicor ERP Support Provide day-to-day support for Epicor ERP users across manufacturing, purchasing, inventory, quality, engineering, finance, and shipping departments. Troubleshoot ERP-related issues and coordinate resolution with internal stakeholders and external vendors when necessary. Assist users with Epicor transactions, reports, dashboards, BAQs (Business Activity Queries), and system navigation. Support ERP upgrades, testing, implementation projects, and system enhancements. Create and maintain Epicor user documentation and training materials. Monitor system performance and identify opportunities for process improvements. Assist with data integrity, validation, imports, and report generation. Work with department managers to gather requirements and implement ERP solutions that improve operational efficiency. Manufacturing & Aerospace Systems Support Support shop floor technology including barcode scanners, label printers, manufacturing terminals, and production workstations. Assist with traceability, quality, and compliance-related system requirements. Support integration between Epicor ERP and manufacturing systems. Help maintain accurate system data to support aerospace quality standards and customer requirements. Participate in continuous improvement initiatives related to IT and ERP processes. Role Qualifications:
Skills, Abilities, and Other Requirements:
Associate degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience may be considered. 2+ years of IT support experience in a business or manufacturing environment. Experience supporting Epicor ERP system Strong knowledge of: Microsoft Windows operating systems Microsoft 365 PC hardware and peripherals Excellent troubleshooting and problem-solving skills. Strong verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment.
