IT Field Service Technician

IT Field Service Technician Goodwill Industries of Ventura and Santa Barbara Counties - 2.3 Oxnard, CA Job Details Full-time $25 - $27 an hour 3 days ago Qualifications Maintaining an organized workspace Smartphone (troubleshooting support) English Android VoIP Project management Computer hardware Telecommunication Productivity software Clean workspace maintenance Mobile devices

Full Job Description Job Identification:

Immediate Supervisor:

IT Manager EEOC Class:

Technicians FLSA Status:

Non-exempt Wage:

$25-$27 per hour

Job Summary:

The IT Field Service Technician is responsible for front line support of all IT equipment & systems, such as point-of-sale (POS) registers, ROBarT production workstations, credit card terminals, office computers, mobile devices, printers, and network devices here at the corporate headquarters & remote retail store or Mission Services offices throughout Ventura & Santa Barbara Counties. The IT Field Service Technician works with other IT staff in installing, maintaining, and troubleshooting technical equipment & software. This position will support employees of Goodwill Industries of Ventura & Santa Barbara Counties, affiliated entities, and contracted partners. The IT Field Service Technician will report directly to the IT Manager.

Duties/Responsibilities:

1. Provides troubleshooting, updating & replacement of IT hardware as needed at all GWVSB sites. 2. Services all corporate office & warehouse workstations & peripherals as needed. 3. Services network infrastructure (switches, routers, hubs, ADP clocks etc.) as necessary. 4. Configures, patches, & upgrades computer software programs as needed (including but not limited to Microsoft Office applications, cloud-based systems. 5. Services ethernet (CatS/6) cabling & wireless networks, cable management, termination & testing. 6. Assists in servicing LP cameras, NVRs/DVRs & associated wiring. 7. Advises management as to necessary upgrades. 8. Services proprietary POS/ROBarT, eCom & Loss Prevention systems in retail & HQ warehouse settings. 9. Services various multipurpose print/scanning devices for POS, ROBarT & end user devices.

Required Skills/Abilities:

Excellent verbal and written communication skills. Ability to speak/read/write proficient English. Proficient in Microsoft Office Suite and all current MS operating Systems. Proficient with routers, switches, and other networking devices. Ability to travel to any Goodwill location within Ventura and Santa Barbara Counties. Ability to work both independently and collaboratively with both

GW & OEM

vendor support staff. Ability to maintain work area clean and organize. Works well under pressure and with deadlines; ability to multitask. Excellent time management skills, project management skills, organizational skills, and attention to detail. Honesty, integrity, reliability, punctuality. Thorough knowledge about company's mission and services. Uphold compliance with all legal, health, and safety guidelines. Experience setting up and troubleshooting VoIP telephones. Experience setting up and troubleshooting Android and iPhone handheld devices. As a Goodwill Industries of Ventura and Santa Barbara Counties Office Staff member, this position requires an extended introductory period of one- hundred and eighty (180) days from the date of hire.