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Desktop Support Technician / Microsoft 365 Administrator
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Desert Networking, Inc.
Palm Desert, CA (In Person)
$80,000 Salary, Full-Time
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Job Description
Desktop Support Technician / Microsoft 365 Administrator Desert Networking, Inc. Palm Desert, CA Job Details Full-time $70,000 - $90,000 a year 1 day ago Qualifications Cloud identity and access management (IAM) Customer communication Microsoft Outlook Serving clients Microsoft Exchange Windows Driver's License Email configuration (technical support) Cloud service support Productivity software support Desktop (troubleshooting support) Remote access management Data Security (Data management) Remote access software Microsoft Teams MFA Microsoft 365 support VPN management Desktop administration Full Job Description Desert Networking, Inc. is a well-established Managed Service Provider (MSP) supporting commercial clients with the deployment and management of desktops, laptops, servers, network infrastructure, and Microsoft 365 environments. Our team provides proactive support, cybersecurity, cloud services, and IT consulting to businesses throughout the Coachella Valley and surrounding areas. We are seeking a skilled, reliable, and customer-focused Desktop Support Technician / Microsoft 365 Administrator to join our growing team. This is a full-time, in-office position located at: 41995 Boardwalk, Suite L-2 Palm Desert, CA 92211 Hours are Monday through Friday, 8:00 AM - 5:00 PM . Occasional after-hours and weekend work may be required. This is not a remote position . Candidates are expected to work from our Palm Desert office and travel to customer locations throughout the Coachella Valley and surrounding areas as needed. Applicants must be U.S. citizens and able to pass a background check, social media review, security clearance check, drug screening, and must possess a valid California driver's license, proof of insurance, and reliable transportation. Ideal Candidate The ideal candidate is highly organized, customer-focused, and comfortable supporting multiple clients in a fast-paced MSP environment. They should possess strong communication skills, take ownership of issues, and be capable of working independently while maintaining a high level of professionalism. Key Responsibilities Configure and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Manage user accounts, provisioning, licenses, and security policies in Microsoft Entra ID, deprovisioning and the M365 Admin Center Configure and enforce security policies including MFA, Conditional Access, and compliance settings to ensure proper governance and data protection in-line with organizational and regulatory requirements. Provide remote and onsite support for Windows 10 and Windows 11 desktops and laptops. Troubleshoot hardware, software, printer, and application issues. Support users in Active Directory domain environments. Create and manage Microsoft 365 user accounts and mailboxes. Manage email security settings including spam filtering, anti-phishing policies, quarantine management, and mail flow troubleshooting. Assist with onboarding and offboarding users. Perform workstation deployments, upgrades, and data migrations. Configure and troubleshoot VPN connectivity. Support and troubleshoot Microsoft Outlook and Office applications. Maintain accurate documentation and follow company procedures. Provide excellent customer service and communicate effectively with clients. Collaborate with team members and escalate issues as needed. Required Skills & Experience Minimum 2-4 years of hands-on IT support experience in a professional environment.