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Associate IT Support Engineer
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Iconvergence
Palo Alto, CA (In Person)
$60,133 Salary, Full-Time
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Job Description
Associate IT Support Engineer Iconvergence Palo Alto, CA Job Details Full-time | Contract $27.82
- $30.00 an hour 23 hours ago Qualifications Google Workspace Teamwork Writing skills English Computer hardware Computer management Customer relationship management (CRM) systems (technically supported) macOS administration Cloud management IT department experience Full Job Description Role Daily IT & Network Operations
- Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
- Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD). Employee Technical Support (L1/L2)
- Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
- Resolve hardware, software, and system access issues in a timely manner.
- Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation. Asset Management & Vendor Coordination
- Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
- Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement. Data Backup & Basic Security
- Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
- Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.
QUALIFICATIONS
- Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
- Proficiency with troubleshooting Windows and macOS operating systems.
- Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
- Experience managing cloud-based office suites (O365 or Google Workspace).
Communication:
Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.Job Types:
Full-time, Contract Pay:
$27.82- $30.