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Help Desk Technician
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Shree Narayani Networking Solutions LLC
Palo Alto, CA (In Person)
Full-Time
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Job Description
Position Overview We are seeking an experienced L2/L3 Help Desk Technician to provide dedicated white-glove technical support to executive leadership, including the CEO, CFO, COO, and Chief People Officer, within a fast-growing organization undergoing significant transformation and expansion. This is a highly visible, executive-facing role requiring exceptional technical troubleshooting skills, strong executive presence, and the ability to operate effectively in high-pressure environments. The ideal candidate will serve as a trusted technology partner to senior leadership while also contributing to broader help desk operations as needed. This position requires onsite presence five days per week in Palo Alto, CA. Key Responsibilities Provide dedicated white-glove technical support to C-level executives and executive staff. Deliver real-time troubleshooting during executive meetings, presentations, and business-critical activities. Support and troubleshoot macOS and Windows devices, mobile devices, SaaS applications, and collaboration tools. Partner closely with Executive Assistants to proactively manage executive technology needs. Manage identity and access issues using Okta and similar IAM solutions. Support endpoint management platforms including Kandji, Intune, MobileIron, and related tools. Diagnose and resolve hardware, software, network, and application issues with urgency and professionalism. Document incidents, requests, and resolutions within enterprise ticketing platforms while maintaining SLA compliance. Assist broader help desk operations during periods of lower executive support demand. Act as a liaison between executive stakeholders and IT teams to ensure rapid issue resolution. Required Qualifications Executive Support Experience 5+ years of L2/L3 Help Desk or Desktop Support experience. Demonstrated experience providing direct support to senior executives, including CEO, CFO, COO, CPO, or equivalent leadership roles. Experience operating in high-visibility, fast-paced executive environments. Proven ability to manage urgent escalations and executive-facing technical incidents. Technical Skills Strong expertise supporting both macOS and Windows environments .