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Senior Information Technology Support Engineer

Job

Insight Global

Palo Alto, CA (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/30/2026

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Job Description

Required Skills & Experience
  • Strong experience providing Level 3 Help Desk Support including complex troubleshooting, production server support, lab support, executive support and other IT related tasks
  • Experience with O365 administration (Outlook, Intune, Office Products)
  • Experience with MDMs for Windows and Mac (Intune, Jamf, or similar tools) Nice to Have Skills & Experience
  • Experience using Jira as a ticketing system.
  • AV Support Job Description
  • Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion
  • Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
  • Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
  • Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
  • Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting
  • Maintain and support conference rooms, including Zoom rooms, displays, and equipment
  • Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
  • Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness
  • Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment
  • Travel to other South Bay office locations as needed Show more Show less

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