Help Desk / Desktop Support Specialist

Between $20.33 and $23.50 Per Hour DOE (Depends on Experience) Help Desk / Desktop Support Specialist Lereta

Occupation:

Office and Administrative Support Workers, All Other

Location:

Pomona, CA - 91768 Positions available: 1 Job #: 19843972

Source:

CalJOBS

Posted:

03/13/2026

Updated:

03/14/2026

Expires:

05/12/2026

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

HELPD001574

Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education Bachelor's Degree Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Job Description Help for Job Description. Opens a new window. The Help Desk/ Desktop Support Specialist serves as an advanced Tier 2 technical resource within LERETA's IT Support organization. This role functions as a senior escalation point, providing expert-level troubleshooting and resolution of complex technical issues while ensuring minimal disruption to business operations. This position plays a critical role in maintaining system stability, data security, and operational continuity across the enterprise. The Senior IT Support Specialist works independently, exercises sound technical judgment, collaborates cross-functionally, and supports infrastructure initiatives that align with LERETA's commitment to reliability, compliance, and service excellence.

Key Responsibilities:

Advanced Tier 2 & Escalation Ownership Serves as primary escalation point for complex Tier 2 incidents. Lead troubleshooting efforts for multi-system issues impacting business operations Performs root cause analysis and implement long-term corrective actions Manages high-priority and high-visibility incidents with urgency and accountability Identifies trends and recommends preventative solutions to reduce ticket volume Systems Administration & Infrastructure Support Administers and maintain Active Directory (users, groups, GPOs, access controls) Supports Microsoft 365 services, identity management, and endpoint policies Assists in virtual environment support (VMware/VDI) Participates in patch management, endpoint management, and software deployment initiatives Contributes to system upgrades, migrations, and technology rollouts Coordinates with vendors and manage support cases to resolution Desktop Engineering & Endpoint Management Oversees workstation imaging standards and deployment processes Ensures endpoint security compliance and performance optimization Manages hardware lifecycle planning and asset tracking processes Supports mobile device management and enterprise mobility solutions Process Improvement & Leadership Mentors and provides guidance to Level I technicians Assists in developing support documentation, SOPs, and knowledge base articles Recommends workflow improvements to increase efficiency and service quality Supports IT audits and compliance initiatives Participates in after-hours support rotation as required

Core Competencies:

Advanced troubleshooting and diagnostic skills across hardware, OS, and network layers Strong understanding of enterprise IT environments Excellent communication and stakeholder management skills Ability to manage competing priorities with minimal oversight Demonstrated ownership mindset and accountability Strong analytical thinking and proactive problem-solving Ability to influence process improvements and technical standards

Required Education & Experience:

3+ years of progressive IT Support or Desktop Support experience Demonstrated experience handling complex Tier 2 escalations independently Strong experience with Microsoft Windows environments in a business setting Working knowledge of Active Directory administration and group policy Experience supporting Microsoft 365 services Understanding of networking fundamentals (DNS, DHCP, TCP/IP, authentication) Experience with virtualized environments (VMware preferred) Experience with endpoint management tools Salary range: $20.33 - $23.50