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Help Desk Technician
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Infojini Inc
Roseville, CA (In Person)
$78,000 Salary, Full-Time
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Job Description
Help Desk Technician Infojini Inc
- 3.7 Roseville, CA Job Details Contract $35
- $40 an hour 9 hours ago Qualifications Desktop computer repair Computer operation Help desk support experience Caseload management Laptop (troubleshooting support) Printer (troubleshooting support) High school diploma or GED On-site repair services (office equipment) Productivity software support Computer hardware Desktop (troubleshooting support) Computer management System deployment Video conferences (communication methods) Desktop administration Peripheral hardware support Operating system installation Office equipment system installation Full Job Description Job Title•Help Desk Technician || Duration•6 Months (Possible Extension) Location•Roseville, CA 95678 ESSENTIAL
FUNCTION
Install, configure and update new and existing personal computers and laptops, scanners, kiosks, and other office equipment. Perform basic maintenance on printers and copiers; responsible for coordinating the repair of the copiers and printers with the vendors. Provide basic technical support on the Voice-Over-IP phone systems, including deploying new IP phones and helping users with basic functions. Provide basic support for the various audio/video systems. Maintain inventory records and control logs of computer software and equipment; maintain problem records and compile histories to identify preventive maintenance needs. Provide support for external customers for the remote appearance system. Assist with connecting personal computers, servers, printers, scanners, kiosk, copiers, phone and other network related equipment to the Local Area Network.EMPLOYMENT STANDARDS
Advanced support and configuration of workstation and laptop computers, peripheral equipment, operating systems and standard business software programs. Advanced configuration and support of the Court's audio-video, case management, remote appearance and telephone systems. Principles and practices behind technical documentation and operational instruction. Principles of creating and applying images to new PC and laptops. Configuration and deployment of printers and scanners.Knowledge of:
Workstation and laptop computer hardware and operating systems Standard business support software programs such as Microsoft Word, Excel and Outlook Remote appearance system support for both internal and external parties Basic functions of the courtroom audio video systems Basic support of the case management system Principles of applying images to new PC and laptops Practice of deploying configured printers and scanners Level 1 help desk support: simple issues that can be resolved in 15 minutes or less Troubleshooting non-common problems on PCs, laptops and workstations Configuration of advanced rules and functions in Microsoft Word, Excel and Outlook Advanced remote appearance system support, including setting up Zoom, Teams and other conferencing software as needed by the courtroom or other functional areas Advanced configuration and basic troubleshooting of case management system Principles of creating images for new PC's and Laptops Configuration and deployment of printers and scanners Level 2 help desk support: more advanced issues that general take more than 15 minutes but less than 30 minutes (possibly escalated by a HDT Level 1) Qualifications High School Diploma or GED equivalent AND Two (2) years of work experience as a Help Desk Technician 1 with the skills and abilities required; 5 (five) years of full-time professional work experience in a formal help desk setting, installing, maintaining, troubleshooting and repairing personal computer hardware and software, including one (1) year of experience with the case management system, and mastery of the knowledge, skills and abilities required, demonstrated through supervisory assessment. Preference will be given to candidates who possess Information Technology certifications such as CompTia A+, Networking + and Security +. #teamkPay:
$35.00- $40.