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Deskside Support Specialist

Job

Brooksource

Sacramento, CA (In Person)

$58,395 Salary, Full-Time

Posted 3 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/10/2026

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Job Description

Deskside Support Specialist Location:
Sacramento, CA (Onsite) Contract-to-Hire We are seeking a Deskside Support Specialist to join the Comcast Advertising team. This role was opened due to a team member converting to a full-time position and will focus on delivering high-quality IT support to end users in an enterprise environment. The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and experience supporting both hardware and software issues in a fast-paced setting. Key Responsibilities Provide deskside and help desk support to internal end users in an enterprise environment Troubleshoot and resolve hardware, software, and network/telecom issues Serve as a primary point of contact for end users, translating technical issues into clear, understandable solutions Manage and resolve incidents through a ticketing system (ServiceNow or similar) Support user account management via Active Directory and Azure Assist with device management and configuration using Intune Collaborate with internal teams including networking and software engineering groups as needed Follow established Knowledge Base Resources (KBRs) and standard operating procedures Escalate complex issues appropriately while maintaining ownership through resolution Required Qualifications Strong communication and customer service skills with the ability to support non-technical users Experience in deskside support and/or help desk environments (enterprise preferred) Hands-on experience with: ServiceNow or similar ticketing systems Active Directory Microsoft Azure / Azure AD Intune Working knowledge of networking and telecom concepts Certification requirements: CompTIA A+ Certification CompTIA Network+ Certification Any Microsoft Certification Familiarity with AI technologies or certifications is a plus Preferred Qualifications Strong problem-solving mindset with the ability to work independently Exposure to or understanding of software engineering/development environments Experience supporting cross-functional technical teams What Will Make You Successful Ability to communicate effectively with both technical and non-technical audiences A proactive approach to troubleshooting and issue resolution Strong attention to detail and ability to follow defined processes (KBRs) A team-oriented mindset with a willingness to collaborate
Pay:
$19.00 - $30.00 per hour
Work Location:
In person