Job Description
Information Technology Specialist Heritage Community Credit Union - 3.1 Sacramento, CA Job Details Full-time $29.47 - $44.20 an hour 13 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Telecommunications network troubleshooting Endpoint Security Cloud identity and access management (IAM) Customer communication Network troubleshooting Defect resolution root cause analysis IT user and group management Procedural guides Operations coordination Laptop (troubleshooting support) Hardware maintenance Vulnerability Remediation Operating system updates Mid-level IT compliance audits Incident Escalation Improving operational efficiency Patch management Internal employee customer service Cloud-based systems Technology management Cloud service support Continuous improvement Task prioritization Desktop (troubleshooting support) System validation Office equipment installation Remote access management System testing Remote access software Full Job Description IT Specialist Full Time (40 hours) Non Exempt (Hands-On, High Impact Role) Heritage Community Credit Union - Sacramento, CA •Hybrid Position consisting of a mix of remote and on-site work•Are you ready to take your IT career to the next level and play a critical role in modernizing technology within a growing financial institution ? At Heritage Community Credit Union (HCCU), we're not just maintaining systems—we're elevating the member experience, strengthening security, and driving innovation across the organization . We're looking for a motivated IT Specialist who thrives in a fast-paced environment, takes ownership, and wants to make a real impact. Why This Role is Exciting This is more than a help desk position—this is a hands-on IT operations role with real ownership and visibility .
You will:
Be a key driver of day-to-day IT operations and system reliability Work directly with leadership, vendors, and business teams Help strengthen security, compliance, and operational excellence Play a meaningful role in advancing IT capabilities across the organization Gain exposure to a wide range of technologies and systems If you enjoy solving problems, improving systems, and being the person who "gets things done"—this role is for you. What You'll Do IT Operations & End-User Support You'll be the go-to expert ensuring our technology runs smoothly: Provide Tier 1 and Tier 2 support for staff across the organization Troubleshoot hardware, software, and connectivity issues with urgency and professionalism Configure and deploy laptops, desktops, printers, and other devices Support branch systems, remote access, and telecommunications platforms Manage technology inventory, deployments, and lifecycle tracking Systems Administration & Security You'll help protect and strengthen our IT environment: Administer Microsoft 365 and cloud-based systems (user accounts, access, licensing) Manage Active Directory / Entra ID, including provisioning and access control Support security practices such as MFA, password policies, and endpoint protection Perform system updates, patching, and basic vulnerability remediation Assist with audits, access reviews, and compliance-related activities Vendor Coordination & Issue Resolution You'll ensure issues get resolved—fast: Serve as a technical liaison with key technology vendors Coordinate issue escalations and track resolution progress Communicate system updates, outages, and maintenance to staff Assist with testing and validation of system updates and enhancements Operational Excellence You'll help continuously improve how IT operates: Manage and track service tickets with a focus on responsiveness and quality Communicate clearly with users on issue status and resolution Participate in root cause analysis to prevent recurring issues Identify opportunities to improve processes, streamline work, and increase efficiency Collaboration & Growth You'll grow while helping the organization improve: Document systems, procedures, and troubleshooting steps Partner with IT leadership and business units on improvements Stay current with evolving technologies and recommend practical enhancements What We're Looking For Strong troubleshooting skills across Windows environments, hardware, and applications Experience with Microsoft 365 and Active Directory (or Entra ID) Understanding of basic IT security practices and compliance awareness Ability to prioritize work, manage multiple tasks, and follow through to resolution Strong communication skills and a customer-focused mindset Someone who takes initiative, ownership, and pride in their work Opportunity for Growth At HCCU, we're actively investing in our technology environment—and this role is right at the center of that transformation . You will have the opportunity to: Expand your skills across infrastructure, cloud, security, and vendor systems Take on increasing responsibility as you grow Contribute to meaningful improvements that impact the entire organization Why Heritage Community Credit Union? Collaborative, mission-driven environment Opportunities to make a real impact—not just maintain status quo Supportive leadership focused on growth, development, and innovation A chance to be part of building the future of IT within the organization Ready to Apply? If you're looking for a role where you can own your work, grow your skills, and help drive real change , we'd love to talk with you. We offer competitive wages and great benefits: The pay range for this non-exempt position is between $29.47 - $44.20 hourly based on experience and skills Corporate Bonus Program 401(k) with Company Matching Health insurance Dental insurance Vision insurance Health Savings Account Flexible Spending Account Life Insurance Long-term Disability insurance Voluntary Insurance Products Employee Assistance Program (EAP) Paid Holidays Paid Vacation & Sick time Participation in Company Sponsored Events A friendly staff and pleasant work environment If you are interested in this opportunity, please apply and provide your resume. For more information about our credit union, see www.heritageccu.com. EOE.
