IT Support Specialist 1

Job Description The Level 1 End User Support Specialist serves as the first point of contact for end-user technical issues across the corporate office and remote locations. This role is responsible for delivering prompt, courteous, and effective technical support while maintaining a high standard of customer service. The ideal candidate combines strong technical troubleshooting skills with exemplary interpersonal abilities and thrives in a fast-paced environment supporting a mid-to-large user base. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2 years of tier 1 tech support experience
• experience with windows 11, Microsoft 365, and business applications
• troubleshooting experience
• prior experience supporting 1000-3000 end-users (corporate level)
• excellent customer service experience
• familiar with ticketing system & ITIL
• aligned support workflows required
• CompTIA A+, Microsoft Certifications
• experience supporting HCSS, Adobe Creative Cloud, Bluebeam, and PlanGrid
• industry experience (construction, engineering, or industrial industry)