Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency.

Responsibilities:

• Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users.
• Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors.
• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.
• Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency.
• Set up, configure, and maintain end-user devices to support daily operations across the organization.
• Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently.
• Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation. Requirements
• Experience providing help desk or desktop support in a business or enterprise environment.
• Working knowledge of Active Directory for user account administration and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 operating systems.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support workflow.
• Strong communication skills with the ability to assist users clearly and professionally.
• Ability to organize multiple support requests and manage priorities effectively in a fast-paced setting.

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