Service Desk Analyst 1

Work Schedule:

Day

Job Type:

Full-Time

Union Position:

Non-Union

Employee Pay Type:

Hourly

Work Environment:

100% On-Site

Compensation:

$24.60 - $27.30 (this represents the expected pay range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors)

DEPARTMENT

Information TechnologyThe following statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job.

JOB SUMMARY

Support SBM user community by providing technical assistance by phone, in-person, or using remote desktop tools.

JOB RESPONSIBILITIES

Provide user support via phone or remote desktop applications Create service calls and dispatch technicians as needed Create technical documentation of incident resolution Troubleshoot incoming calls and resolve common computing problems Communicate with all levels of management for problem determination and resolution Provide weekend and holiday support as needed on a rotating basis Act as initial IT contact in providing high quality technical support to Company employees and Business Partners Ability to prioritize multiple assignments, meet deadlines, and work under pressure Any other duties as assigned for the operation of the IT Department

REQUIREMENTS / QUALIFICATIONS

High school diploma or equivalent required Current / continued enrollment in a college or Technical Program in pursuit of degree(s) or certificate(s) is preferred One (1) or more years of experience working on Personal Computers Valid California Driver License with a clear driving record A+ Hardware and Microsoft Certifications preferred Some troubleshooting skills in the following areas: Desktop Support, Networking and Application Support Ability to prioritize multiple assignments, meet strict deadlines and work under pressure Must be able to work independently and possess excellent verbal and written communication skills Must possess a positive, customer friendly demeanor capable of communicating to non-technical community Knowledge of Microsoft Office Suite (Word, Excel, Outlook) Knowledge of general office management duties Confidentiality, integrity, accuracy, and problem solving required

Additional Information:

Applications will be received until a sufficient number of applications are received. Applicants are encouraged to apply as soon as possible to ensure consideration as recruitment may close at any time. All communications regarding the selection process will be conducted via telephone or e-mail. Applicants are strongly encouraged to monitor their e-mail regularly and remain attentive to incoming phone calls to ensure they do not miss important updates related to this recruitment.

Please note:

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.