Help Desk Specialist

Help Desk Specialist Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee. Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email. We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply. Complete the online application, including examples and outcomes listed within the Duties section of your Employment History; Complete responses to the Supplemental Questions, including examples and outcomes; Cover letter; Resume; AND, Three (3) professional references listed within the online application. Licenses/Certificates/Credentials (Optional). Posting Details Posting Details (Default Section)

Closing Date:

06/19/2026 Open Until Filled No Classification Title Help Desk Specialist Working Title Recruitment Limits Location District Pay Information Range 19 ($5,474.31 - $6,069.47) per month based on the current Classified salary schedule . New employees will begin on Step I ($5,474.31). Salary negotiation is not allowed . Promoted or transferred employees will be placed as specified in the CBA . This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE ) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks , salary schedules and more information about terms and conditions of employment to include salary and benefits.

Position Equivalent FTE:

1.0 No.

Months:

12

Position Number:

011871 FLSA Status Non-Exempt (accrues overtime) Position Type Classified Bargaining Unit AFT - Classified Professionals Range 19 Department Information Technology The Position Applications are currently being accepted for Help Desk Specialist in the District's Information Technology Department. Generally speaking, hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. However, selected candidate must be willing to adjust work days/hours as directed based on the department's needs. Please note that an employee may be transferred to any site at the option of the Chancellor. Classification Description Click for description.

https:

//www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Help%20Desk%20Specialist.pdf If you would like to open the link in a different tab or window, right click and select the option.

Desired Qualifications Minimum Experience and Skills:

Experience in providing first-level support to end-users via phone, email, or in-person. Proficient with Active Directory, Azure, Microsoft Entra, Intune, and Microsoft 365. Skilled in troubleshooting and resolving hardware, software, and network issues. Proficient with password resets, account lockouts, and MFA resets for all users. Capability to ensure necessary permissions for various tools. Adherence to and promotion of service desk best practices to ensure efficient and effective support. Experience in reviewing ticketing system views and dashboards to monitor and manage support tickets. Experience with Enterprise Resource Planning tools. Ability to create request forms and automated workflow assignments. Skill in assigning licenses and access to third-party apps. Experience in creating and maintaining shared mailboxes and public folder mailboxes. Ability to assist with Learning Management System login issues. Experience in reviewing and executing employee account creation and deletion procedures. Proficiency in managing account name change procedures. Experience in reviewing daily business unit changes and ensuring all updates are accurately reflected in the system. Strong understanding of IT systems and troubleshooting techniques. Proficiency with various administrative tools and platforms. Excellent communication and customer service skills. Ability to manage multiple tasks and prioritize effectively. Familiarity with service desk software.

Certification:

Certifications in relevant IT fields such as CompTIA A+, Microsoft, or other certifications.

Education and Experience:

Associate's degree in Information Technology, Computer Science, or a related field. Bachelor's degree preferred. Minimum of 2 years of experience in a help desk or technical support role.

Foreign Degree:

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services ( NACES ) or Academic Credentials Evaluation Institute, INC . ( ACEI ) . A copy of the evaluation must be submitted with your online application.

NACES Link:

https://naces.org/

ACEI Link:

https://acei-global.org/evaluation-services/ Commitment to

Diversity:

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals. Click for the EEO / Diversity / Nondiscrimination -

Policies and Procedures:

https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx Special Instructions to

Applicants:

To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility ( DEIA ), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee. Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email. We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply. Complete the online application, including examples and outcomes listed within the Duties section of your Employment History; Complete responses to the Supplemental Questions, including examples and outcomes; Cover letter; Resume; AND , Three (3) professional references listed within the online application. Licenses/Certificates/Credentials (Optional). Tentative Timeline (Subject to Amendments) Screen applications: 06/24/2026-07/01/2026 First level interview: 07/13/2026

Conditions of Employment:

SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT

: Submit "official" college transcripts as stated on application (even if a degree is not a requirement for this position); Provide a Certificate of Tuberculosis Exam for initial appointment (

Note:

The certificate must be renewed every 4 years as a condition of continuing employment); Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment); Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form ; AND , Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

CalPERS Link:

https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement

CalSTRS Link:

https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq

Additional Information:

EMPLOYEE BENEFITS SDCCD

provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment.

• Medical, dental, and vision plans are 100% employer paid for you and all dependents
• $50,000 group term life insurance
• 12 vacation days, 12 sick days, 16 holidays, and winter recess paid time off
• Tuition reimbursement
• Educational incentive program (for salary advancement)
• CalPERS employer contribution rate of 27.05% Posting Number CL01916 Supplemental Questions Required fields are indicated with an asterisk (
• ).

• I understand that a

COMPLETE

application packet is required for consideration, which includes the following: 1) All required documents as listed in the special instructions 2) Responses to supplemental questions (clear and detailed responses are required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume", or "N/A" or leave blank) Yes No

• I understand that my responses to the application supplemental questions are heavily weighted during the application screening and evaluation process, and responses such as "N/A", "see resume", or no responses will result in deduction of points to my application. Yes No
• We believe that the application and interview process should be a reflection of your skills, insights, and experiences, and we are looking to understand your unique qualifications for the role.

I understand that responses

ENTIRELY

generated by Artificial Intelligence (AI) tools can result in disqualification from the application process. Yes No

• Do you have a minimum of 2 years of experience in a help desk or technical support role? If so, please describe. (Open Ended Question)
• Do you have an Associate's degree in Information Technology, Computer Science, or a related field? Please specify. (Open Ended Question)
• Please describe your experience working in a California Community College District, higher education institution, K-12 environment, public sector organization, or another similarly complex organization as a Help Desk Specialist. What made the environment complex? (Open Ended Question)
• Please describe the Helpdesk applications that you are experienced in i.e.: Track-It, Jira, Zoho, ServiceDesk, etc. (Open Ended Question)
• Please describe your experience working in a help desk, IT support, or technical support role, including the users, systems, and technologies you supported. (Open Ended Question)
• Please list all applications in which you consider your knowledge to be above average or at an expert level for both use and support. For each application, provide details describing the extent of your proficiency. (Open Ended Question)
• Do you have certifications in relevant IT fields such as CompTIA, Microsoft, or others? Please specify. (Open Ended Question)
• Please describe your experience with Enterprise Resource Planning systems and your role in supporting them. Include specific details regarding your responsibilities, as well as the depth and breadth of your proficiency. (Open Ended Question)
• The San Diego Community College District has a very diverse student, faculty and classified professional population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds.

Describe your professional development, community involvement, and professional experience working with these diverse groups. (Open Ended Question) Required & Optional Documents Required Documents Cover Letter Résumé Optional Documents List of Licenses/Certificates/Credentials