Help Desk Specialist

Help Desk Specialist Skyline DX USA Inc San Diego, CA Job Details Full-time $50,000 - $60,000 a year 7 hours ago Qualifications Customer communication Full Job Description Overview Join our dynamic team as a Help Desk Specialist and become the first point of contact for technical support within our organization! In this energized role, you will deliver exceptional IT support to users, troubleshoot software and hardware issues, and ensure seamless computer management across various operating systems. The IT Helpdesk Specialist is responsible for providing first-level technical support to employees across the organization. This role supports hardware, software, networking, and cloud-based systems to ensure efficient day-to-day business operations. The position serves as the primary point of contact for IT incidents, service requests, and user support while maintaining a high level of customer service and compliance with company security policies. Duties Serve as the first point of contact for IT support requests and incidents. Diagnose and resolve common hardware, software, and connectivity issues Escalate complex issues to 2nd or 3rd line support when necessary Assist with onboarding and offboarding of employees (IT-related activities) Support installation, configuration, and replacement of end-user devices Accurately log, track, and update support tickets Follow IT procedures, service level agreements (SLAs), and escalation paths Document solutions, FAQs, and user guides to improve self-service and efficiency Follow security policies and data protection guidelines when handling incidents Recognize and report potential security incidents or suspicious activities Ensure proper handling of company equipment and information Identify recurring issues and suggest improvements to IT services Contribute to maintaining a positive and professional IT service experience Communicates all computer network, system and service problems and outages immediately to the IT Manager. Ensure systems comply with internal IT policies and external regulatory requirements. Perform additional responsibilities as delegated by department manager. Experience Associate, or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field preferred 1-3 years of experience in IT Helpdesk, desktop support, or technical support roles. Working knowledge of Microsoft Windows, Microsoft 365, and common business applications. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, switch, firewall and Wi‑Fi. Familiarity with Active Directory, Azure, endpoint management, ticketing systems, Fax and Intune. Experience supporting laptops, printers, mobile devices, and collaboration tools. Understanding of IT security best practices, data protection, and access management. Experience with regulated environments or standards such as ISO27001, ISO13485, or GAMP5 is a plus. Strong analytical and problem-solving skills Ability to troubleshoot and resolve technical issues efficiently. Ability to explain technical issues clearly to non-technical users Good time management and prioritization skills Ability to work independently and manage multiple priorities Good documentation and reporting skills Structured, quality‑oriented, and security‑aware working approach Willingness to continuously learn and adapt to new technologies Excellent written and verbal communication skills with a high level of computer proficiency. Ability to multitask, work with self-discipline, good judgment, and independence is necessary. Flexibility with respect to working hours based on client and company needs. At SkylineDx We live to make a difference. It is our mission to improve a patient's quality of life by enabling them to benefit from personal insights at the genomic level of their disease. That means we are continuously innovating the world of gene signature-based diagnostic testing. That also means we have a unique blend of characteristics. We have our soft side. Our culture is oftentimes described as familial, warm, loyal and highly engaged. We have our rational side where exact sciences are driving our mission. And when needed our passionate side surfaces to clear the way so we can serve society with science based solutions. Our quotes #serviceisjoy #valueformoney #playtogethertowin #amazingthingshappen #cogitoergosum #itsyourparty Do apply! Send your resume to Nezam Etemadi (HR Manager) at the link provided. If you have questions or want more information, don't hesitate to contact us. You'll find the contact details on our website. We will make sure it lands on the right desk!