IT Support Specialist

IT Support Specialist Ohhzones LLC San Diego, CA Job Details Permanent | Full-time $4,600 - $6,300 a month 9 hours ago Qualifications Jira Desktop computer repair Customer communication Mobile device support IT user and group management Linux support GPO BMC Remedy Enterprise software Laptop (troubleshooting support) Meraki Automation software IT system monitoring Hardware maintenance Configuration management Mid-level Windows Microsoft System Center Cisco routers/switches implementation Analysis skills Desktop (troubleshooting support) Remote access management Hardware configuration Incident management operations support Customer support ticket management Data access controls implementation Networking equipment (troubleshooting support) macOS administration Customer service knowledge base macOS Full Job Description Job Overview We are seeking a dynamic and proactive IT Support Specialist to join our innovative technology team. In this role, you will be the frontline hero responsible for delivering exceptional technical support across our organization. Your expertise will ensure seamless computer management, network connectivity, and software troubleshooting, empowering our team to operate efficiently and securely. This position offers an exciting opportunity to work with cutting-edge IT infrastructure, support diverse operating systems, and enhance user experience through prompt problem-solving and customer service excellence. Responsibilities Provide comprehensive technical support to end-users for hardware, software, and network issues via help desk platforms such as ServiceNow and Jira Troubleshoot and resolve software problems across multiple operating systems including Windows, macOS, and Linux Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance Configure and maintain computer networks, including LAN, WAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and network administration tools like Meraki and Cisco systems Support Active Directory management tasks such as user account creation, GPO (Group Policy Object) implementation, and permissions setup Assist with server administration tasks involving Microsoft Windows Server environments and Microsoft Office applications Maintain IT infrastructure by monitoring system health using tools like SCCM (System Center Configuration Manager), BMC Remedy, and ServiceNow for incident tracking and resolution Implement security measures including firewall configurations, VPN access controls, and network security protocols to safeguard organizational data Collaborate with cross-functional teams on IT projects related to network upgrades, hardware deployments, or software rollouts Document troubleshooting steps and solutions clearly to enhance team knowledge base Qualifications Proven experience in providing IT support with a strong focus on desktop support and help desk operations Solid understanding of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, and network security practices Proficiency in operating systems including Windows (especially Windows 10/11), macOS, and Linux distributions Hands-on experience managing computer hardware components and peripherals Familiarity with enterprise tools like

SCCM, GPO

management, Active Directory, ServiceNow or Jira for ticketing and workflow automation Knowledge of security technologies such as firewalls (including Meraki), VPNs, TCP protocols, and DNS configuration Strong analysis skills with the ability to diagnose complex technical issues efficiently Excellent communication skills to translate technical information into clear guidance for users of varying technical backgrounds Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail Join us as an IT Support Specialist where your technical expertise will directly impact our organization's success! We are committed to fostering an inclusive environment that values innovation and continuous learning. This paid position offers the chance to grow your career while supporting a vibrant team dedicated to technological excellence.

Pay:

$4,600.00 - $6,300.00 per month

Work Location:

In person