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L2 Deskside Support

Job

aptlogix LLC

San Francisco, CA (In Person)

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/21/2026

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Job Description

L2
Deskside Support Introduction:
We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).
Responsibilities:
Provide onsite desktop and deskside support for front-office and business users Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals Deliver VIP/Executive support and maintain high customer satisfaction Manage incidents and service requests through ServiceNow/Jira Coordinate with Infrastructure and Application teams for critical issue resolution Support onboarding, hardware deployments, and endpoint management
Requirements:
Required Skills:
4-8 years of Desktop Support / Deskside Support experience Strong Windows Desktop Support expertise Active Directory, Office 365, VPN, Networking ServiceNow or Jira experience Citrix/VDI knowledge Excellent troubleshooting, communication, and customer service skills
Preferred Skills:
Financial Services, Asset Management, Investment Banking, or Capital Markets experience Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users If interested, please share: ✔ Updated Resume ✔ Current Location ✔ Work Authorization ✔ Contact Number ✔ Availability for a Screening Call To apply, send your resume to: #Hiring #SanFranciscoJobs #CaliforniaJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix