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Service Desk

Job

Insight Global, Inc.

San Francisco, CA (In Person)

$79,000 Salary, Full-Time

Posted 2 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Job Requirements San Francisco, CA Secret Polygraph not specified Mid Level Career (5+ yrs experience) $75,000
  • $83,000
Job Description Clearance:
Secret Duration:
6 month contract to perm
Onboarding:
2
  • 4 weeks to receive DEA Suitability Salary (perm): $75,000
  • $82,500 Day-to-Day Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco.
This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.
  • Serve as the primary on-site IT support contact for classified and unclassified networks
  • Provide desktop, laptop, tablet, and mobile device support
  • Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues
  • Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager
  • Repair/replace peripherals (printers, scanners, VTC equipment)
  • Run, trim, and manage Cat5 and fiber cabling
  • Support desk phones / CAT phones
  • Assist with office moves, relocations, and workstation staging/takedown
  • Maintain configuration management documentation
  • Manage UPS operability
  • Provide remote user assistance as needed
  • Coordinate with other IT teams for escalations and resolutions Must-Haves
  • Active Secret clearance (non negotiable)
  • Senior-level IT / desktop support experience
  • Strong customer-facing maturity and professionalism
  • Experience supporting Windows environments
  • Working knowledge of Active Directory (user/workstation accounts & permissions)
  • Hands-on troubleshooting of hardware, software, and peripherals
  • Ability to work solo on-site in a high-demand, high-visibility environment
  • Willingness to perform light physical work (cabling, workstation setup, moves) group id: 10112344 N Name Hidden Recruiter Apply now