Job Description
These positions located in the Federal Student Aid (FSA), Chief Technology Office Technology Operations Division. FSA is modernizing the systems that serve over 17 million students and power more than $120 billion in financial aid each year. We are building a team of senior platform and reliability engineers to strengthen the technical foundation of one of the federal government's highest-impact digital ecosystems.
Qualifications:
Specialized Experience for the Supervisory IT Spec (System Anal) "Cloud Infastructure Engineer", GS-2210-15
One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience employing expertise in advanced quantitative and qualitative analytic strategies/methods and cloud operations data to assess Enterprise cloud technology operations and emerging technologies and engineering methods, then formulate and successfully advocate for relevant or necessary changes to architectures, operations, or governance procedures.
2. Experience leading Enterprise/nationwide-level or multi-agency cloud technology modernization teams and initiatives (e.g. data unifications, enhancements to cybersecurity frameworks, improving programmatic outcomes for customer interactions, etc.) for large-scale/national-level programs.
3. Experience leading the design-architecture/engineering and operation of Enterprise-level cloud ecosystems, including experience in creating reusable infrastructure patterns for various Infrastructure-as-Code (IaC) services, and reference architectures for system, data, and security system/environment integrations. Basic Experience Requirements You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to assess Enterprise (multi-system) cloud production and test environments by analyzing system information (e.g., metrics, logs, and incident data) using common technology/tools (e.g., CloudWatch, Azure Monitor, Splunk) to identify root-cause performance, availability, or integration issues, and implement corrective actions (such as modifications to configurations, deployment pipelines, or integration patterns). 2. Ability to lead enterprise cloud modernization efforts in large/nation wide organizations delivering secure, scalable cloud ecosystems through implementation of Infrastructure-as-Code (e.g., Terraform, CloudFormation, Bicep), designing high-availability and multi-region architectures, and establishing governance aligned to relevant legal/regulatory/policy requirements (e.g., NIST, FedRAMP). 3. Skill in formally evaluating cloud technologies, platforms, and tools using a variety of qualitative and quantitative methods (e.g., technical comparisons, cost analyses, and limited pilot designs and implementations), formulating expert written recommendations, and successfully advocating to leadership for their adoption/implementation. 4. Skill in designing, building, and maintaining cloud infrastructure using best-practice, modern engineering practices/methods. Such methods include leveraging Infrastructure-as-Code and CI/CD pipelines, configuration of networking using VPC/VNet or subnet, establishing enterprise-level identity and access management (IAM) and other security controls, and establishing enterprise-level monitoring/logging and incident response processes. 5. Skill in designing, building, and maintaining cloud infrastructure using best-practice, modern engineering practices/methods. Such methods include leveraging Infrastructure-as-Code and CI/CD pipelines, configuration of networking using VPC/VNet or subnet, establishing enterprise-level identity and access management (IAM) and other security controls, and establishing enterprise-level monitoring/logging and incident response processes.
