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Desktop Support Technician

Job

TECEZE

San Jose, CA (In Person)

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

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Job Description

Desktop Support Technician at TECEZE Desktop Support Technician at TECEZE in San Jose, California Posted in about 3 hours ago.
Type:
full-time
Job Description:
Position:
Deskside Support Engineer Location:
San Jose, CA Employment Type:
W2
Full-Time Job Description:
We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
Job Description:
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
  • Basics knowledge / understanding of assigning switch ports to specific VLANs
  • Patch phone ports to switch as needed
  • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
  • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams
  • Troubleshoot and replace network switch chassis blades when required
  • Good to have understanding of any Data Center Infrastructure Management Application
  • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
  • Basic Knowledge of Monitoring tools such as Solarwinds, etc...
  • Networking and Operating System basics
  • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
  • Basic knowledge about Hardware like Servers, Storage devices
  • Knowledge to understand Monitoring Tool outcome
  • Basic knowledge of ITSM tool preferably ServiceNow
  • Basic knowledge Backup technologies preferably EMC Avamar
  • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
  • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
  • Experience in SLA base environment
  • Knowledge on Server Performance monitoring preferred
  • Candidate should have minimum 3-5 year's experience in above mentioned area give me the scope of the job and who we are and how to apply.