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IT Support Specialist

Job

Reyes Beverage Group

San Jose, CA (In Person)

$75,400 Salary, Full-Time

Posted 6 days ago (Updated 4 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

IT Support Specialist Reyes Beverage Group - 3.2 San Jose, CA Job Details Full-time From $36.25 an hour 21 hours ago Qualifications Desktop computer repair Asset management Smartphone (troubleshooting support) IT asset management Incident report management Laptop (troubleshooting support) Incident management software Hardware maintenance Incident Escalation Printer (troubleshooting support) High school diploma or GED Computer hardware Desktop (troubleshooting support) IT procurement Incident management operations support Customer support ticket management Resolving technical support tickets Networking equipment (troubleshooting support) Mobile device management Technical customer support for office equipment Hardware management Problem management Desktop administration Equipment inventory management Associate's degree Escalation handling Citrix Peripheral hardware support Entry level Under 1 year
Full Job Description Position Responsibilities:
Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s) Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system Other projects or duties as assigned
Required Education and Experience:
Associate's Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
Preferred Education and Experience:
Bachelor's Degree