IT Support Engineer

IT Support Engineer Pacific Fusion - 4.0 San Leandro, CA Job Details $110,000 - $130,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Family leave 401(k) 6% Match Vision insurance 401(k) matching Qualifications Employee onboarding Computer science Computer Science Associate's degree in computer science Technical documentation Laptop (troubleshooting support) Process improvement Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Improving operational efficiency Software installation 3 years System maintenance Information security compliance Patch management Associate's degree in information technology Computer hardware CompTIA Network+ Customer support ticket management Ubuntu macOS IT Productivity software Identity and access management (IAM) solutions SaaS Onboarding process management Equipment inventory management Associate's degree Escalation handling Communication skills CompTIA A+ Intune Mobile devices Identity & access management Information Technology Full Job Description About Pacific Fusion Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy. We are rapidly designing and building a pulser-driven inertial fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors. We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders. Why This Role Matters We are seeking a customer-focused IT Support Engineer to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. In addition to providing direct support, this position serves as an escalation point for more complex technical issues and plays an important role in supporting engineering workstations, endpoint management, and overall IT service reliability. The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed. What You'll Do End-User Support Provide onsite and desk-side technical support for hardware, software, and connectivity issues Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate Serve as an escalation point for more complex or unresolved technical issues Support Windows and macOS systems, including laptops, desktops, engineering workstations, mobile devices, and printers Deliver professional, responsive, and customer-focused support Maintain a consistent, approachable, and positive attitude when assisting users Provide support for conference room systems and collaboration technology Identity & Access Management Create, modify, and disable user accounts in Microsoft Entra ID Manage user access, group memberships, and permissions Troubleshoot authentication and access-related issues Support onboarding and offboarding processes, ensuring timely and secure provisioning and deprovisioning Device Deployment & Endpoint Management Prepare, configure, deploy, and support end-user computers and equipment Utilize endpoint management tools such as Microsoft Intune Troubleshoot device configuration and management issues Perform system updates, patching, and routine maintenance Ensure endpoints meet company security and compliance standards Assist with deployment and support of workstation-class systems Hardware Support & Asset Management Troubleshoot hardware issues and coordinate vendor support or warranty service as needed Support high-performance workstations and specialized equipment as required Maintain accurate inventory and asset management records Track hardware lifecycle from procurement through decommissioning SaaS & Application Support Provide user administration and support for SaaS and cloud-based applications Assist with troubleshooting and resolving application access or functionality issues Support standard business and productivity platforms, including Microsoft 365 Assist with installation, configuration, and support of approved software applications Documentation & Continuous Improvement Document IT procedures, troubleshooting steps, and knowledge base articles Maintain accurate records of incidents, resolutions, and system configurations Contribute to process improvements and operational efficiency Assist in identifying and resolving recurring technical issues Provide guidance and support to junior IT staff as needed What You Bring Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience 3+ years of experience in IT support, help desk, or desktop support Experience with computer preparation and deployment processes Strong working knowledge of Windows and macOS operating systems Experience with Microsoft Entra ID or similar identity management platforms Experience with endpoint management tools such as Microsoft Intune Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills Resourceful and able to work independently Ability to maintain a professional, positive, and service-oriented demeanor Ability and willingness to travel locally and occasionally out of state Ability to lift and move equipment up to 40 lbs Bonus Points For Experience supporting engineering or technical teams Experience supporting workstation-class hardware Experience supporting Linux systems (Ubuntu, Red Hat, or similar) Experience supporting SaaS and cloud-based applications Experience with asset management systems CompTIA A+, Network+, Microsoft, or similar certification

Pay Range:

$110,000 - $130,000 USD Total Compensation & Benefits for Eligible Employees Industry-competitive salary Equity plan 6% employer 401k matching Generous paid time off (including sick leave, vacation, paid family leave) Medical, Dental, and Vision insurance Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range. Pacific Fusion is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Pacific Fusion is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know. Pacific Fusion does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Pacific Fusion reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Pacific Fusion hiring managers or employees regarding recruiting services.