Job Description
IT Field Service Technician Suna Solutions - 4.4 San Marcos, CA Job Details Temporary | Full-time | Contract $24 - $25 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Computer operation Computer Science In-person customer service Hardware maintenance Windows Microsoft Office Company vehicle operation High school diploma or GED Driver's License Desktop (troubleshooting support) Desktop applications Customer support Systems analysis Desktop administration Associate's degree Hardware diagnostics Technical Proficiency Full Job Description IT Field Service Technician Onsite, 5-month temporary position within the dynamic healthcare industry. As an IT Field Service Technician, you will be responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver's license as well as the following skills: troubleshooting, time management, communication, excellent customer service.
IT Field Service Technician Qualifications:
High School Diploma or equivalent. Valid CA Driver's License and ability to drive a company vehicle. 1+ year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. 1+ year of customer support experience. Proficiency deploying and troubleshooting technical hardware. Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers. Associate's degree in computer science, information systems or a related field preferred. Experience in network troubleshooting, administration, and providing help desk support preferred. A+, Network+, or Security+ certification preferred. IT Field Service Technician Duties & Responsibilities:
Install, upgrade, configure and troubleshoot computing and communication devices and peripherals. Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions. Provide on-site assistance to end-users with IT Equipment and peripherals. Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate. Ability to read and understand technical manuals and procedural documentation. Engage in research and troubleshooting to determine the appropriate option to resolve technical issues. Escalate end-user issues as appropriate. Use the IT Ticketing system (JIRA) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved. Accurately update the movement of assets utilizing our asset tracking software Apply security best practices. Stay current on personal computer and peripheral equipment changes and trends. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below. IT Field Service Technician Pay Scale of Starting Pay for role: $24-$25/hr. Pay:
$24.00 - $25.00 per hour Benefits:
401(k) Dental insurance Health insurance Vision insurance Work Location:
In person
