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Help Desk Analyst II

Job

Robert Half

Santa Clara, CA (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.
Responsibilities:
  • Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.
  • Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.
  • Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures.
  • Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors.
  • Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process.
  • Install, configure, and support end-user devices and software to keep workstations operating efficiently.
  • Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability.