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Help Desk Analyst II
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Robert Half
Santa Clara, CA (In Person)
Full-Time
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Job Description
Description We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.
Responsibilities:
- Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.
- Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.
- Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures.
- Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors.
- Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process.
- Install, configure, and support end-user devices and software to keep workstations operating efficiently.
- Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability. Requirements
- Previous experience in a help desk or desktop support role providing direct end-user technical assistance.
- Working knowledge of Active Directory for account setup, password resets, and access management.
- Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments.
- Ability to perform basic troubleshooting for hardware, software, and operating system-related issues.
- Familiarity with service desk ticketing processes and maintaining accurate support documentation.
- Strong communication skills with the ability to explain technical solutions clearly to non-technical users.
- Ability to manage multiple support requests effectively in a fast-paced environment.