IT Helpdesk Support

IT Helpdesk Support Employnet•3.6 Santa Clara, CA Job Details Temporary $27•$35 an hour 7 hours ago Qualifications Google Workspace Network troubleshooting Laptop (troubleshooting support) Equipment troubleshooting Windows Printer (troubleshooting support) Computer hardware mac

OS IT IP

networking Productivity software Associate's degree

Full Job Description Job Description Base Salary:

$27•$35 /hour The role is highly cross-functional, requiring you to spend time both at a desk and on the factory floor. Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 (Hybridge) or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and off-boarding service support Ability to work after hours, if needed. Requirements Basic Qualifications Associate's degree in IT, Computer Science, or related field 2+ years of experience in IT or a related field Proficiency with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications. Experience troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Preferred Qualifications Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes Strong communication and customer service skills to assist non-technical users effectively. Proficiency to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus #EmploynetJobsSanJose