Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply.

Responsibilities:

• Provide hands-on technical support for desktops, including troubleshooting hardware and software issues.
• Assist with imaging and configuring PCs using tools such as Autopilot.
• Address end-user support requests, including password resets, software installations, and connectivity troubleshooting.
• Manage and resolve service desk tickets promptly and efficiently.
• Maintain and support Active Directory, ensuring proper user access and permissions.
• Collaborate with team members to ensure seamless execution of data transfers and system setups.
• Utilize ticketing systems, such as Freshservice, to track and document support tasks.
• Offer guidance and training to users on basic technical issues and system usage.
• Support the deployment and maintenance of Microsoft Intune for device management.