IT Field Technician

IT Field Technician Santa Rosa, CA Job Details Temporary | Part-time | Full-time | Contract $30 - $40 an hour 23 hours ago Benefits Flexible schedule Qualifications Customer communication Technical documentation Laptop (troubleshooting support) Equipment troubleshooting Mid-level Printer (troubleshooting support) Maintenance activity documentation Driver's License Computer hardware Driving Customer support ticket management Equipment testing Communication skills Service technician experience Mobile devices

Full Job Description Scope of Work Location:

Santa Rosa, CA and surrounding areas

Service Focus:

Dell Laptop and Printer Repair We are seeking a reliable and experienced Field Service Technician to support on-site service calls in the Santa Rosa, CA and surrounding areas. The primary focus will be Dell laptop diagnostics, repair, and printer servicing. Key Responsibilities Perform hardware diagnostics, upgrades, and repairs on Dell laptops Troubleshoot and repair printers (various models) Replace components such as hard drives, SSDs, RAM, motherboards, keyboards, screens, and power supplies Perform system testing after repairs to ensure full functionality Follow manufacturer service manuals and technical documentation Maintain proper documentation for each completed ticket (including notes, serial numbers, and photos when required) Communicate effectively with dispatch and customers Complete assigned tickets within agreed timeframes while maintaining high service quality Required Skills & Qualifications Proven experience in laptop and printer repair (Dell experience preferred) Strong hardware troubleshooting and diagnostic skills Ability to read and follow service manuals Good customer service and communication skills Reliable transportation and valid driver's license Must have basic toolkits and a smartphone with internet access

Job Details Location:

Santa Rosa, CA and surrounding areas

Estimated Volume:

4-6 tickets per day

Pay Rate:

$40-$45 per work order

Job Types:

Part-time, Full-time, Contract Work Location:

On the road

Job Types:

Full-time, Contract, Part-time Benefits:

Flexible schedule

Work Location:

On the road

Job Types:

Full-time, Part-time, Contract, Temporary Pay:

$30.00 - $40.00 per hour

Benefits:

Flexible schedule

Work Location:

On the road